Manage Late Payment Charge Description This section includes detailed descriptions of the steps involved in the Manage Late Payment Charge business process, including: • 1.0 Identify Accounts' Bills Past Due and Eligible for LPC • 1.1 Compare Account Current Balance to Threshold • 1.2 Identify Account's SA(s) Eligible for LPC • 1.3 Calculate LPC • 1.4 Add LPC to Service Agreement(s) • 1.5 Transfer LPC to Service Provider • 1.6 Identify Bills in Bill Completion Process Eligible for Late Payment Charges • 1.7 Override Due Date for Bill • 1.8 Populate LPC Date for Bill • 1.9 Search for Customer • 2.0 Review Bill(s) Eligibility for LPC • 2.1 Populate LPC Date • 2.2 Request Change LPC Date • 2.3 Request Remove LPC Eligibility • 2.4 Update LPC Information