Detailed Business Process Model Description : Manage Late Payment Charge Description : 1.9 Search for Customer

1.9 Search for Customer
See Manage Late Payment Charge (Page3) for the business process diagram associated with this activity.
Actor/Role: CSR
Description: Upon receipt of request to review the customer's due date for a particular Bill, the CSR or Authorized User locates the customer in CC&B using Control Central Search. When a customer is selected, the CSR or Authorized User is automatically transferred to Control Central - Account Information refreshed with the selected customer's data. Dashboard Alerts provide the CSR or Authorized User with pertinent information for the customer.
 
 
Installation Options - PERS-INFO-LF Person Information, Installation Options
NMFM-VALFMT - Person Name Validation

© 2011 Oracle and/or its affiliates. All Rights Reserved