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Oracle Utilities Customer Care and Billing
Overview
Brief Description
Actors/Roles
Detailed Business Process Model Description
Business Process Diagrams
Manage Late Payment Charge (Page2)
Manage Late Payment Charge (Page3)
Manage Late Payment Charge Description
1.0 Identify Accounts' Bills Past Due and Eligible for LPC
1.1 Compare Account Current Balance to Threshold
1.2 Identify Account's SA(s) Eligible for LPC
1.3 Calculate LPC
1.4 Add LPC to Service Agreement(s)
1.5 Transfer LPC to Service Provider
1.6 Identify Bills in Bill Completion Process Eligible for Late Payment Charges
1.7 Override Due Date for Bill
1.8 Populate LPC Date for Bill
1.9 Search for Customer
2.0 Review Bill(s) Eligibility for LPC
2.1 Populate LPC Date
2.2 Request Change LPC Date
2.3 Request Remove LPC Eligibility
2.4 Update LPC Information
Installation Options Control Central Alert Algorithms
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