See Manage Late Payment Charge (Page3) for the business process diagram associated with this activity.Actor/Role: CSRDescription: Upon receipt of request to review the customer's due date for a particular Bill, the CSR or Authorized User locates the customer in CC&B using Control Central Search. When a customer is selected, the CSR or Authorized User is automatically transferred to Control Central - Account Information refreshed with the selected customer's data. Dashboard Alerts provide the CSR or Authorized User with pertinent information for the customer.
Installation Options - PERS-INFO-LF Person Information, Installation OptionsNMFM-VALFMT - Person Name ValidationInstallation Options - Control Central Alerts
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