Overview : Brief Description : Actors/Roles

Actors/Roles
The Manage Late Payment Charge business process involves the following actors and roles.
CSR: CSR or Authorized User of the Customer Care and Billing application.
CC&B: The Customer Care and Billing application. Steps performed by this actor/role are performed automatically by the application, without the need for user initiation or intervention.
Customer: Utility Company’s Customer.
 

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